Privacy Policy

Who we are

Hometime Property Services Ltd. ("Hometime", "we", "us") is a property management and real estate services company located at 2942 12 Ave N, Lethbridge, Alberta. We are responsible for the personal information under our control, and we handle it in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

Privacy contact: questions, concerns, access requests, and complaints about your personal information can be sent to info@hometimecanada.com or mailed to the address above, attention: Privacy.

What we collect, and why

We collect only the personal information we need for the purposes below, and we identify those purposes at or before the time of collection.

• Rental applicants — identity and contact details, rental and employment history, references, and the credit-related answers you provide on our application, used to assess a rental application and, where you consent, to run screening. Applications for units that are not accepting applications are not collected.
• Tenants — contact details, tenancy records, payment history, maintenance and inspection records, used to administer the tenancy, maintain the property, and meet our obligations under the Residential Tenancies Act (Alberta).
• Property owners and landlords — contact and banking details, ownership records, and financial statements, used to manage the property, account for funds, and report to you.
• Condominium clients (boards and owners) — contact details, unit and fee records, meeting and governance records, used to deliver condominium management services under our agreement with the corporation.
• Website visitors — standard technical logs and, where you opt in, an email address for our mailing list (see Marketing below).

Consent and marketing

We collect, use, and disclose personal information with your consent, or as permitted or required by law. Marketing email is sent only with your express consent, collected through a consent checkbox at sign-up or through the portal notice described below, and every message includes an unsubscribe link. You may withdraw consent at any time (subject to legal or contractual restrictions) by using that link or contacting info@hometimecanada.com.

Digital communications and use of your correspondence

The first time you open one of our online portals or personal-link pages (the Portfolio Portal, the Board Portal, the Unit Owner Portal, the Vendor Portal, the Auditor Portal, the board projects page or the budget planning page), a notice asks you to accept this section. Accepting is optional. It is not a condition of receiving our services, and closing the notice leaves your access to the portal unchanged. If you accept, you agree to the following.

1. How we may contact you. Hometime may contact you by email, telephone and text message, using the email address and phone numbers you have provided to us, about your tenancy, property, condominium, account or work with us, and with service updates, notices, news and offers from Hometime. Every message identifies us. Messages that are not needed to deliver our services include a way to unsubscribe, and you can reply "STOP" to a text message at any time.
2. How we may use your correspondence. Emails, text messages, portal messages and telephone calls between you and Hometime (including call recordings, voicemail and transcripts) may be stored, transcribed, indexed and analysed by Hometime and by service providers acting for us, including with automated and artificial-intelligence tools. We do this to keep an accurate record of what was said, to find and answer past conversations, for quality assurance, to train our staff, and to improve and train the tools we use to deliver our services.

We do not sell your correspondence. It is shared only as described under Disclosure below, and it is protected and retained as the rest of this policy describes.

Your record and your choices. When you accept, we record the email address you accepted for, the date and time, the portal you were using and the version of this section, so that we can show what you agreed to. We ask once for each email address. You may withdraw your acceptance at any time by writing to info@hometimecanada.com. Withdrawing does not affect your access to the portals, the messages we must send to provide our services or to meet a legal requirement, or the records we are required to keep.

The Tenant Web Access and Owner Web Access portals are operated by our property management software provider (LCS / Rent Manager). Correspondence you send us through those portals is handled under this policy in the same way as any other correspondence with us.

Disclosure

We do not sell personal information. We disclose it only to service providers who need it to deliver our services (for example our property management software, payment processors, email delivery, and text-messaging providers), to the property owner or condominium corporation we act for, or where the law permits or requires it.

Safeguards and where your information is stored

We protect personal information with safeguards appropriate to its sensitivity, including access controls and encrypted connections. Our primary records are stored in Canada. Some of our service providers — including our property management software (LCS / Rent Manager), Microsoft, and our text-messaging providers — store or process copies of data in the United States. Information stored outside Canada is subject to the laws of that jurisdiction, and may be accessible to its authorities. We use contractual and technical measures to require comparable protection from our providers, but no method of transmission or storage is completely secure and we cannot guarantee absolute security.

Retention

We keep personal information only as long as needed for the purposes above and to meet legal, accounting, and regulatory requirements, after which it is securely destroyed or anonymized.

Access and correction

You may request access to the personal information we hold about you, ask how it has been used and to whom it has been disclosed, and challenge its accuracy and completeness. Write to info@hometimecanada.com; we will respond within the time PIPEDA allows (normally 30 days) and correct information shown to be inaccurate or incomplete. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

Text-message (SMS) services

Thank you for using our text number services. We value your privacy, and this section outlines how we handle your data:

1. Information We Collect

Mobile Phone Number: While on our website, through online applications, maintenance requests, showing requests, Tenant Web Access registration, site reservations, or general informational request forms we may collect your phone number to send and receive text messages.

User-Provided Information: Any additional information you provide helps us improve our services and provide better support.


2. How We Use Your Information

We use your data to:
• Deliver text messages and updates related to our services.
• Improve our services and user experience.
• Respond to your inquiries and provide customer support.
• Occasionally send promotional offers, alerts, communication about community news, urgent notifications, events, and other content.
3. Message Content

Messages may include promotional offers, alerts, communication about community news, urgent notifications, events, and other content. Standard messaging rates may apply. Message frequency will vary.


4. Mobile Opt-In

Your mobile phone number and text-message opt-in are not sold or shared with third parties, other than the messaging provider needed to deliver our texts.


5. Opt-Out

You can opt out of our messages at any time by replying "STOP" to a message. Reply “HELP” for more information.


6. CTIA Compliance

Our services comply with CTIA guidelines. To report concerns or violations, contact us using the provided information.

Links to other sites

This site may contain links to other sites. When you follow one of these links you leave our website; we encourage you to read the privacy statements of those sites, as their practices may differ from ours. We are not responsible for the privacy practices or content of other websites.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a new "last updated" date.

If you have any questions regarding this policy, please contact us at info@hometimecanada.com.